Frequently Asked Questions

What does DigitalFocusPro sell?

DigitalFocusPro sells digital cameras, compact cameras, camera accessories and photography products.

Where is DigitalFocusPro located?

DigitalFocusPro is listed at 945 E Cordova St #108, Vancouver, BC V6A 1H9, Canada.

Do you offer free shipping?

Yes. DigitalFocusPro offers free worldwide shipping on every order.

Which shipping carriers do you use?

We use FedEx, UPS or another reliable tracked courier when required, depending on the delivery country and courier coverage.

How long does shipping take?

Orders are usually handled within 0 to 1 business day after payment confirmation. Estimated delivery time is usually 3 to 5 business days after dispatch.

Will I receive tracking information?

Yes. After your order is shipped, tracking information will be sent by email. Tracking updates may take 24 to 48 hours to appear after the parcel is collected by the courier.

What is your return policy?

We offer a 30-day return policy. Customers must contact us before sending any item back. Returned items must be unused, in original condition and include original packaging, accessories and proof of purchase.

Who pays return shipping?

Return shipping costs are the buyer's responsibility unless the return is due to our error, such as an incorrect, defective or damaged item.

How long do refunds take?

Approved refunds are processed within 7 business days after we receive and inspect the returned item.

How can I contact DigitalFocusPro?

You can contact us by email at digitalfocuspro@outlook.com or by phone at +1 613 777 8937.