Refund policy

Return & Refund Policy

Last Updated: February 2026

30-Day Return Policy

We offer a 30-day return policy. This means you have 30 days from the date you receive your item to request a return.

To be eligible for a return:

The item must be unused and in the same condition that you received it

It must be in the original packaging

All included accessories, manuals, and documentation must be returned

Proof of purchase (order confirmation or receipt) is required

Items returned without prior authorization will not be accepted.

How to Start a Return

To initiate a return, please contact us at:

📧 bradhevx@gmail.com

Once your return request is approved, we will provide instructions on how and where to send your item.

Return Address:
digitalfocuspro
76 Sector Road, Amarpali Silicon City
Sector 76, Apartment 23
Noida, Uttar Pradesh 201316
India

Customers are responsible for return shipping costs unless the item is defective or incorrect.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If you receive:

A defective item

A damaged product

An incorrect item

Contact us within 48 hours of delivery with photos and order details so we can review the issue and provide a resolution.

Non-Returnable Items

We do not accept returns for:

Gift cards

Sale or clearance items

Personalized or custom-made products

Perishable goods

Hazardous materials or flammable products

If you are unsure whether your item qualifies for return, please contact us before sending it back.

Exchanges

We do not offer direct exchanges.
If you would like a different item, please return the original product (if eligible) and place a new order separately.

European Union – 14-Day Cooling-Off Period

If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days of delivery, without providing a reason.

Returned items must meet the standard return eligibility requirements listed above.

Refunds (Processed Within 7 Business Days)

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved:

Your refund will be processed within 7 business days

Refunds will be issued to your original payment method

Your bank or payment provider may require additional time to post the refund

If more than 10 business days have passed since refund approval, please contact us at bradhevx@gmail.com
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